Return policy

Returns Policy

How do I return?

  1. 1. Report the item returned

    Send us an email via support@sneakrflow.com with you name, address, order number and reason for return.

    You will then receive the return label and further instructions by email.

  2. 2. Pack and ship your return

    Place the items you wish to return together with the original packaging and all accessories In a separate shipping box. This prevents damage to the original packaging during transport.

  3. 3. Refund

    As soon as we receive your return, we will process it within 5 working daysWe will then refund the purchase amount via the original payment method.

    Please note that it may take up to 5 working days It may take some time before the amount is visible in your account.

Do you want to exchange an item for another? Size?

Then place a new order with the correct Size and return the original item via the usual returns procedure.

As soon as we have received your return, we will refund the purchase amount.

Return Policy
  • Returns are possible within 14 days after receiving your order.
  • Items must be complete and include all original accessories such as labels and bags with stickers.
  • Always place an extra shipping box around the garment bags or shoe boxes for protection.
  • Products and packaging must be undamaged and free of signs of use (tears, cut-off labels, removed stickers, stains, or odors).

If your return does not meet these conditions, we unfortunately cannot process it.

Return shipping costs
  • Return costs are the responsibility of the customer.
  • When using our return label, €9 withheld from the amount to be refunded for shipments within The Netherlands.
  • For returns from Belgium is becoming €9 withheld.
  • For returns from France is becoming €13 withheld.
  • For returns from Germany is becoming €13 withheld.
Unaccepted return

If your return cannot be accepted, you will receive it within 5 working days A message from our support department with an explanation. We will then return the affected items to you.

Received a damaged item?

Despite our careful checks, it may happen that an item is damaged. Please contact us within 14 days After receipt, please contact us via support@sneakrflow.com with clear photos of the problem.

We will then work together to find a suitable solution — exchange, an alternative item, or a refund after receipt of the returned product.